Effective Date: June 19, 2025

Last Updated: June 19, 2025

Company: JRS Freight LLC

Website: https://jrsfreightllc.com/

1. Overview

This Refund Policy outlines the terms and conditions under which JRS Freight LLC (“we,” “our,” or “us”) may provide refunds for our vehicle transportation brokerage services. This policy should be read in conjunction with our Terms and Conditions and applies to all customers who book transportation services through our company.

2. General Refund Policy

2.1 No Payment Required Until Carrier Assignment

  • No payment is required from customers until a qualified carrier has been assigned to transport your
    vehicle
  • Quotes provided are non-binding estimates until a dispatch agreement is executed
2.2 Deposit Refund Eligibility

Once a carrier has been assigned and a deposit has been collected, refunds are subject to the conditions outlined in this policy.

3. Full Refund Scenarios

You are eligible for a full refund of any deposit paid in the following circumstances:

3.1 Carrier Assignment Failure
  • We are unable to assign a qualified carrier within 14 days of your requested pickup date
  • No suitable carrier accepts your shipment within the agreed timeframe
3.2 Service Cancellation by JRS Freight
  • We cancel your order due to circumstances within our control
  • We determine that we cannot provide the agreed-upon service
3.3 Misrepresentation of Services
  • We fail to provide services as described in your dispatch agreement
  • Material discrepancies between quoted and actual service terms

4. Partial Refund Scenarios

You may be eligible for a partial refund in the following situations:

4.1 Significant Service Delays
  • Pickup is delayed more than 7 days beyond the agreed pickup window due to our failure to properly
    coordinate
  • Delivery delays exceeding 14 days beyond estimated delivery date due to carrier negligence verified
    by JRS Freight
4.2 Service Modifications
  • Changes to service level or transport method initiated by JRS Freight that result in lower service
    quality
  • Downgrade from enclosed to open transport due to carrier availability issues

5. No Refund Scenarios

No refunds will be provided in the following circumstances:

5.1 Customer-Initiated Cancellations
  • Cancellation after carrier assignment and deposit payment
  • Changes to pickup or delivery locations after carrier assignment
  • Customer unavailability during scheduled pickup window
5.2 External Factors Beyond Our Control
  • Weather-related delays (severe storms, natural disasters)
  • Government-imposed transportation restrictions
  • Road closures or traffic incidents
  • DOT regulations or inspection delays
  • Carrier equipment breakdown (covered under carrier insurance)
5.3 Customer Non-Compliance
  • Vehicle not meeting condition requirements as specified in Terms and Conditions
  • Customer failure to prepare vehicle properly for transport
  • Refusal to pay carrier balance due at delivery
  • Providing false or misleading information about the vehicle or transport requirements
5.4 Normal Business Operations
  • Standard delivery timeframes as outlined in dispatch agreement
  • Carrier schedule adjustments within industry norms
  • Price differences due to market fluctuations after booking

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, you must:

  • Contact us within 30 days of the incident or issue
  • Provide your order number and detailed explanation of the refund request
  • Submit any supporting documentation (photos, correspondence, etc.)
  • Allow us reasonable time to investigate the claim
6.2 Contact Information for Refund Requests

JRS Freight LLC

Phone: (800) 360-1074

Email: jrsfreightllc509@outlook.com

Subject Line: “Refund Request – [Order Numbed”

6.3 Processing Timeline
  • We will acknowledge your refund request within 2 business days
  • Investigation and decision will be completed within 10 business days
  • Approved refunds will be processed within 5-7 business days after approval
  • Refunds will be issued to the original payment method used

7. Dispute Resolution

7.1 Internal Review Process

If your initial refund request is denied, you may request a review by our management team within 15 days of the denial notice.

7.2 Documentation Requirements

All refund disputes must be supported by:

  • Copy of dispatch agreement
  • Communication records with JRS Freight and carriers
  • Proof of claimed damages or losses
  • Any relevant photographs or documentation

8. Limitations and Exclusions

8.1 Refund Limitations
  • Refunds are limited to the amount of deposit paid to JRS Freight
  • We are not responsible for refunding payments made directly to carriers
  • Processing fees charged by third-party payment processors are non-refundable
  • Expedited service premiums may be non-refundable depending on services rendered
8.2 Consequential Damages

JRS Freight LLC is not liable for:

  • Lost wages or business income due to transport delays
  • Hotel, meal, or travel expenses incurred due to delays
  • Rental car costs or alternative transportation expenses
  • Any indirect, incidental, or consequential damages

9. Insurance Claims vs. Refund Claims

9.1 Damage Claims

Vehicle damage claims are handled through carrier insurance and our contingent cargo coverage, not through this refund policy. Please refer to our Terms and Conditions for damage claim procedures.

9.2 Coordination with Insurance

If a refund request is related to an insurance claim, the refund process may be coordinated with the insurance investigation timeline.

10. Fraud Prevention

10.1 Verification Requirements

All refund requests are subject to verification procedures to prevent fraudulent claims. We reserve the right to:

  • Request additional documentation
  • Verify information with carriers and third parties
  • Investigate claims thoroughly before processing refunds
10.2 False Claims

Submission of false or fraudulent refund claims may result in:

  • Denial of current and future refund requests
  • Termination of service relationship
  • Legal action for fraud or misrepresentation

11. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated “Effective Date.” Continued use of our services after policy modifications constitutes
acceptance of the updated policy.

12. Governing Law

This Refund Policy is governed by the laws of the State of Washington and is subject to the same jurisdiction clauses as outlined in our Terms and Conditions.

13. Contact Information

For questions about this Refund Policy or to submit a refund request:

JRS Freight LLC

5101 W Clearwater Ave Kennewick, WA 99336

Phone: (800) 360-1074

Email: jrsfhtlIc509@outlook.com

Website: https://jrsfreightlIc.com

Business Hours:

Monday – Friday: 8:00 AM – 6:00 PM PST
Saturday: 9:00 AM – 4:00 PM PST
Sunday: Closed

This Refund Policy is effective as of the date listed above and applies to all transportation services booked through JRS Freight LLC. For the most current version of this policy, please visit our website.